Frequently Asked Questions

Find answers to common questions and gain valuable knowledge about lawn care in our FAQ section.

    Lawn Tips


  • How tall should I cut my grass, or what setting should my mower be on?

    We recommend cutting your Fescue grass on the highest mower setting, around 3.5-4”. Tall grass blades lead to a stronger root system. Bermuda and Warm Season lawns should be mowed between 2-2.5″ which allows the grass to grow horizontal and creates a thicker turf.

    Mowing height demonstration
  • Can I mow right after a treatment?

    Yes, you can mow after a treatment, but wait 1-2 hours for your grass to dry. Remember not to bag your clippings. Recycling the clippings to your lawn returns the nutrients into the soil and helps with the development of beneficial organic matter.

  • What should I do with my grass clippings?

    It’s best to leave your clippings on the lawn. The clippings return nutrients to the soil and help with the development of beneficial organic matter.

  • What should I do with my leaves?

    It’s important to remove leaves from your lawn, because they block the sunlight from reaching your turf. We recommend using a leaf blower, but if you choose to use a rake, please be mindful of young seedlings.  

  • Does Virginia Green offer lawn mowing services?

    No, Virginia Green does not provide mowing services. However, we have trusted partners we can refer you to! View our partner information here

    Watering Instructions

  • When is the best time to water?

    It’s best to water early in the morning, between 4-7 A.M. when the water evaporation loss is the lowest.

  • How much should I water and how do I measure?

    You should water 2-3 times per week, aiming for 1-1.5” of water total per week. The best way to measure your watering is by placing small cans in your yard to collect both rain water and water from the sprinkler.

  • Should I water before or after an application?

    There are typically no special watering instructions for before or after an application. Keep to the normal recommendation to water as needed 2-3 times a week, aiming at 1-1.5” per week.

    Customer Service

  • How do I log-in to the Virginia Green portal?

    From the portal login page (which you can also get to from the yellow button in the top right corner of this page), enter your email address and password if you have an existing account. If you don’t, click “Create A Login” which will prompt you to put in your account number, house number only (do not include your street name), your zip code, and your email address. You will then receive an email to reset your password and finish setting up your account.

  • How do I make payments?

    Our online customer portal makes payments quick and easy, while letting you see previous and upcoming services, sign up for additional services, and more. Please see the instructions above on setting up your account or accessing our customer portal.


    You will receive an email invoice after each application. Payment for each service is due upon application (unless paid in advance).

  • What areas do you service?

    Virginia Green services the Richmond, Midlothian, Williamsburg, Charlottesville, Fredericksburg, Harrisonburg, Winchester, and Northern Virginia metropolitan areas. We service areas in specific designated zip codes. If you have any questions whether your zip code or area is serviced, please call us at 804-285-6200.

  • Where are Virginia Green’s headquarters located?

    Virginia Green’s corporate office is located in Richmond, Virginia.

  • Is my service guaranteed?

    At Virginia Green Lawn Care, we guarantee 100% customer satisfaction. It’s really very simple – Virginia Green does not want any unhappy customers. We’ll go to great lengths to make sure every customer is satisfied. As long as you follow the required steps of watering, mowing, and caring for your lawn, your lawn will turn out its best.